Cancellation Policy & Fees

All cancellations must be received in writing. Cancellation charges are calculated at the date when the written cancellation is received by us and as a percentage of the total price excluding trip deposit paid, visa application fees, credit card processing fees and ticketed airline flights all of which are non-refundable if you cancel. All cancelled components within itineraries will incur a 20% administrative fee to be deducted from the refund amount.

Written Notice of Cancellation Received

 Cancellation Charges

 60 days or more prior to departure $200 per person
 59 – 45 days prior to departure  25% of trip cost
 44 – 30 days prior to departure 50% of trip cost
 29 – 15 days prior to departure  75% of trip cost
 14 days – Day of Departure / During Tour  100% of trip cost

About New Zealand strongly recommends you purchase travel insurance when booking your trip. Travel insurance quotes are provided for all clients residing within the United States after deposit. Depending on your reason for canceling your trip, you may be able to recoup most if not all of the cost of your trip through travel insurance (less any monies refunded by About New Zealand). Please ask your consultant for full details before booking.